Learning Objectives
Overview
Second Cars, a leading used car dealership that also provides insurance coverage for the vehicles they sell, is facing a critical business challenge: inefficiencies in managing the insurance claims process, which is affecting both operational performance and customer satisfaction.
Your goal is to analyze and optimize Second Cars' claims management process with a working Power BI dashboard. Through a series of carefully crafted tasks, you’ll uncover key insights, track metrics, and visualize trends to improve the claims landscape.
By completing these tasks, you’ll help Second Cars unlock valuable insights, prioritize urgent claims, streamline their operations, and reduce costs associated with processing delays and fraud—all through an intuitive and efficient Power BI dashboard.
Dive into the dashboard creation and make an impact on Second Cars' claims management process!
Prerequisites
- Basic understanding of Power BI interface and navigation
- Knowledge of creating basic visuals such as bar charts, line charts, and tables
- Experience using DAX (Data Analysis Expressions) for creating measures and calculated columns
- Knowledge of formatting visuals for readability and presentation